When customers either love you or hate you, it's a symptom of inconsistency. You know how to do what you do with excellence... sometimes.
It's easily solved... with SYSTEMS... so you deliver excellence EVERY time.
Get the results you want... EVERY time. I can translate your vision, how you want your business to run, how you prioritize and how you think into detailed, specific systems for every employee to follow... so they do it exactly the way you would... WITHOUT you spending the energy to micromanage them every step of the way.
When you have solid systems in place, designed by an expert who knows how to be proactive, nothing will fall through the cracks so you'll avoid many "fires" and even when a crisis comes up, you'll have a simple, streamlined method to deal with it quickly and easily. You'll know exactly what to do.